Refund Policy

Last updated: July 16, 2026

          All sales are final. Because each video is generated
          for you on demand, we do not offer refunds for change of mind.
          If something goes wrong on our end — your video fails
          to render, is delivered broken, or doesn't match the order you placed
          — we'll fix it or refund you.
        

When you're covered

We'll re-render your video or issue a full refund if:

Your payment went through but your video never rendered or was never delivered.
The delivered file is broken, corrupted, or won't play.
The finished video doesn't match the template and content you ordered (an error on our side).

We'll always try to make it right with a re-render first; where a fix isn't possible, we'll issue a refund.

When refunds don't apply

Outside the situations above, sales are final. In particular, we can't offer refunds for change of mind after a video is generated, for typos or wrong content in the text/photos you provided, or for how the video performs once you use it. Refunds are not required where the video was produced and delivered as ordered. This does not affect any rights you may have under applicable law.

How to request a fix or refund

Email support@tikimiki.video from the address you used to order. Include your order email and, if you have it, your order or download link so we can find your order quickly. We aim to reply within 2 business days. Approved refunds are returned to your original payment method through Stripe and can take a few business days to appear, depending on your bank or card provider.

A note on file deletion

Finished videos and your uploaded files are automatically deleted from our storage about 10 days after your video is ready, so please download your video promptly. A render/delivery fix does not depend on file availability.

At checkout you ask us to begin producing and delivering the personalized digital video immediately. Where applicable, you acknowledge that a statutory withdrawal or cancellation right may end once the digital content has been fully produced and delivered. Mandatory rights for defective or undelivered content remain unaffected.

Questions

TikiMiki
Email: support@tikimiki.video